SHIPPING

Pick up Policy

Please communicate with our team if you require your plants ready for pick up at a particular time. We prefer customers to pick up so they can see what they are buying in person. 

Delivery Policy

Smaller Plants (NZ POST)

All online orders are dispatched Monday to Wednesday and will be dispatched within 24 hours. We prefer to send plants at the beginning of the week so that they avoid the protentional of sitting around in a box. This is also a factor in the warmer months.

We currently use New Zealand Post to send out all of our goods. Our products are sent directly to you from our nursery. You can request a package signature at your own cost if you would like that extra peace of mind.

We do not deliver to P.O.Box addresses, a physical address must be provided for delivery, such as a home or workplace.

The festive season may also cause delays so please be aware that between the 20th of December – 6th of January is a very busy period for both us and NZ Post. To ensure delivery before Christmas, please order with a few days to spare.

Matakana Palms Truck Delivery within Auckland Region

Please note we combine deliveries to lower the cost. Depending on your order, generally, we charge around $60 per order (central Auckland and North) and deliver at least once every 10 business days. Request a quote to confirm the pricing in writing. If it is a one-off delivery it may result in a higher freight fee. Again confirm via a quote in writing.

Drivers are not to be expected to be moving trees around a customer’s property.

Delivery of plants to other parts of New Zealand

We can organise the delivery of plants to other parts of the country including. Auckland, Huntly, Te Awamutu, Cambridge, Matamata, Tauranga, Taranaki, Taupo, Hawkes Bay, Wellington, Palmerston North, Blenheim, Nelson and Christchurch. Request a quote in writing to confirm prices. The price will be determined by the amount/size of plants and the destination.

Need help?

Contact us at info@matakanapalms.co.nz for any questions.